Terms & Conditions

 

Customers are responsible for checking the quantity and conditions of all items when picking up or receiving the merchandise.Buyer agrees to pay collection cost, attorney fees and actual court cost if failed to pay.

Shipping Damage Policy

We strive to minimize shipping damage by choosing reputable shipping carriers and professional packaging materials. However, there are no damage proof items. All shipping damages fall into two main categories: visible and concealed damage.

Visible Damage. Any noticeable damage to shipment must be noted on delivery receipt. Driver will ask you to sign delivery receipt, note damages before signing the delivery receipt. Please contact us within 7 calendar days to report shipping damage.

Concealed Damage. If you find damaged items inside undamaged box, report the damages within 7 calendar days after receipt of shipment. Be prepared to submit photos of damage.

If any shipping damage is reported in more than 14 calendar days after receipt of shipment, we will not be able to provide replacement parts at no charge. Shipping companies usually do not accept damage claims that are submitted late.

Missing Items

Count all items at the time of delivery. Product shortage is unusual and rarely happens but should be handled properly.  If anything is missing, note the shortage on delivery receipt. All cabinet boxes have product code printed on them (e g W0936 or B30) for easier identifying. Report the shortage within 7 calendar days after receipt of shipment. Feel free to call or email us with any questions regarding Shipping and Return Policy.
Concealed damage, any damage discovered upon opening the packages, needs to be filed as soon as possible in the same manner.

Please include the following email to info@sterficusa.com

– Order number/Buyer’s name/Shipping address/Brief description of damage or shortage including item numbers or parts/ PICTURES of the damage.

Cabinet return policy:

  • Product(s) must be received in resalable condition and in original packaging.
  • We must receive product(s) within 30 calendar days after receipt of order.
  • All cabinet returns will incur a 15% restocking fee.
  • You must contact us to obtain a return authorization number prior to shipping the product.
  • All return shipments must be traceable. Most shipping companies provide tracking numbers.
  • Return shipping cost is customer’s responsibility. We can arrange the return shipping for you; in this case the return shipping cost will be deducted from the refund amount.

We cannot accept returns for the following items:

  • Pre-assembled, custom, and modified cabinets.
  • Items that have been opened and/or assembled.
  •  No returns after 14 days of purchase

Payments

We accept any agreed payment method.And any payment method fees should be borne by the customers.Payment should be made upon receipt of the purchase invoice.

Warranty

Sterling Pacific Wood Products Inc,provides one year warranty to the original purchaser from the date of purchase noted on the customer’s invoice on our solid drawer, drawer guides and door hings which have been proved to Sterfic’s satisfaction to be defective in material and /or workmanship under normal residential usage.This is a parts-only warranty and excludes any charges for labor expense or product damage incurred by the installer in connection with the replacement of defective products or parts or portions thereof.Sterfic will not be responsible for any product damaged as a result of the purchaser’s attempt to repair the product.